Auto Repair in the Norfolk Area | Nice Guy Auto & Transmission

Auto Repair Near you

About Nice Guy Auto & Transmission

Honest Repairs. Clear Explanations. Community First.

Nice Guy Auto & Transmission was founded by Jason Lucena, a seasoned automotive professional with over 22 years of hands-on industry experience. Jason's journey began early, he graduated from Tidewater Tech at just 17 years old, driven by a passion for cars and a commitment to doing things the right way.

Jason working

Jason started his career specializing in transmissions, mastering one of the most complex areas of automotive repair. As his experience grew, so did his vision. What began as a transmission-focused shop evolved into a full-service auto repair facility, capable of handling everything from routine maintenance to advanced diagnostics and major repairs.

In 2017, Jason opened Nice Guy Auto & Transmission with a simple but powerful goal: to positively impact the community by offering affordable, transparent, and thoroughly explained repairs.

At Nice Guy Auto, you'll never feel rushed, pressured, or confused. Jason believes customers deserve to understand what their vehicle needs and why, without jargon, upsells, or hidden costs. That philosophy is at the core of every service provided.

Why Customers Choose Nice Guy Auto

22+ years of professional experience
Honest diagnostics and clear explanations
Affordable pricing with no surprise repairs
Transmission specialists turned full-service experts
Locally owned and community focused

MEET THE TEAM!

What Our Customers Say

"Jason took the time to explain everything in plain English. No pressure, no upselling, just honest work at a fair price."

"You can tell Jason genuinely cares about his customers. I finally found a mechanic I trust."

"Affordable, knowledgeable, and friendly. Nice Guy Auto lives up to the name."

Our Mission

At Nice Guy Auto & Transmission, our mission is simple: deliver quality automotive repairs with integrity, transparency, and respect for every customer who walks through our doors.

Because being a "nice guy" isn't a gimmick, it's how business should be done.

Nice Guy Auto & Transmission Has An Auto Repair Service Center Near You

Come to Nice Guy Auto & Transmission for 5-star auto repair services near you. Drivers in the Norfolk area trust Nice Guy Auto & Transmission for expert auto repairs done right the first time. Turn to Nice Guy Auto & Transmission for accurate diagnostics. Get complete and thorough repairs from our professional auto repair technicians. From car AC repair to truck transmission maintenance when you come to Nice Guy Auto & Transmission you gain a partner you can trust with all your auto repair needs.

Nice Guy Auto & Transmission For Auto Repair Service That Is Always Convenient

Yes, we are near you! Choose any one of our convenient locations. Don't worry about parking, all we need are the keys and a little information. We can't repair your car online yet, but you can easily schedule your next appointment online. Need AC repair, oil change or brake services? Come to Nice Guy Auto & Transmission. No one likes the hassle of waiting around so we offer a 24/7 drop off service and towing.

Professional Beats Low Cost Every Time At Nice Guy Auto & Transmission

Anywhere in the Norfolk area you can get cheap auto repairs done based on guess work which leads to repeat visits and spending unnecessary money. The benefit of bringing your car to Nice Guy Auto & Transmission is the advantage of state of the art diagnostics and repairs done by highly trained professionals. From AC repair to brake maintenance services to transmission repair the reward for investing in pro level service is a car that performs at its best. Get the bonus of spending your time and money on the other things in life that matter to you.

"When It Comes To Auto Repair, We Get You"

At Nice Guy Auto & Transmission we thrive by focusing on the fastest, high-quality auto repairs for your car or truck. We understand your expectations and we will get you back on the road in no time at all. Never wait days for an auto repair estimate or experience the frustration of waiting days for repairs to be completed. We start with high quality standards, then add the fastest repair service turnaround times.

Do You Need Fleet Repair Services In The Norfolk Area?

Every second your fleet vehicle spends in a repair bay is money lost. The auto repair professionals at Nice Guy Auto & Transmission keep your fleet vehicles running their best with comprehensive maintenance services, in stock parts and more. Need fast AC repair, quick maintenance or brake work? Come to Nice Guy Auto & Transmission, we often get your fleet cars and trucks back in service the same day you bring them in.

Quick and Trouble-Free Service Since 2017

Most maintenance services can be completed while you wait. At Nice Guy Auto & Transmission, most repair services could be completed the day you drop off your car. Simple or complicated, our mechanics will get to the bottom of the problem quickly and get you back on the road.

The Friendly Auto Repair Specialist In the Norfolk Area

At Nice Guy Auto & Transmission we love to answer the phone, so call today and talk with one of our friendly auto repair specialists. Start your next car repair off on the right foot with friendly service from Nice Guy Auto & Transmission. We believe service with a smile is just as important as high-quality work.

Need AC repair, a simple oil change or brake repair? We thrive on the opportunity to meet your expectations. Come by any service center in the Norfolk area for transparent estimates from professionals who take the time to explain the cost and repairs. At Nice Guy Auto & Transmission we look forward to providing you with a 5-star service every time.

The Norfolk Area's Top Choice For 5 Star Auto Repair Service

Recognition is earned through excellence. We are one of the highest-rated and most reviewed auto repair providers in the Norfolk area. Our auto repair specialists focus their attention on providing 5-star service every time. We "get it right the first time" by focusing our attention on taking care of customer needs and high-quality repairs. We are confident that once you try Nice Guy Auto & Transmission you will never go anywhere else again.

"At Nice Guy Auto & Transmission We Specialize In That"

At Nice Guy Auto & Transmission we thrive on repairing vehicles that offer cutting edge technology and exceed industry standards as well as driver expectations. Need AC repair, suspension or exhaust upgrades? Then come to Nice Guy Auto & Transmission. We can upgrade your high performance car or restore the capabilities of any European import sports cars or SUVs.

Get state of the art diagnostics and repairs that maximize performance for Japanese and Korean vehicles designed for acceleration and handling. Meet technicians who specialize in American made muscle cars engineered with rear-wheel drive and powerful V8 engines. We value specialization so much that many of our mechanics boast an ASE certification. From muscle cars engineered for high performance to European imports designed with luxury in mind, Nice Guy Auto & Transmission has the experts drivers in the Norfolk area trust.

WHAT OUR CUSTOMERS SAY

Only shop I go to. Great service always! Would and do recommend. Angela Martin, 12/30/2025

what we do

Suspension Repair

Transmission Repair

Alignment

View all services

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According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
Inspect the suspension system regularly. This will extend the life of the vehicle's tires.