Nice Guy Auto & Transmission Auto Repair Reviews

Only shop I go to. Great service always! Would and do recommend.

Angela Martin

I took my ford focus here and the customer service was excellent along with the work.

brendon meekins

Car was doing some funky rumbles on the way to Norfolk. Called Nice Guy to see if they could help us when we got into town. They got us in immediately even though they were close to closing and started looking at the van while I was still filling out paperwork to make sure we had the best chance of getting back on the road. In the end, nothing was showing up as being wrong that would cause the rumbles but they gave me some things to keep an eye on and pay attention to in case it happens again. Solid shop, helpful people, and I would come back again if I lived in Norfolk.

Dylan Harris

i was highly satisfied with the customer service, skills, advice, and fair pricing from these genuinely ?nice guys?!

1sunni1

These guys are top notch , assisted us when we had car trouble down the road. The business name matches the quality of the employees.

Abel Castillo

One of our team's rental cars wouldn't start, and none of us had jumper cables. We stopped by Nice Guy Auto & Transmission to ask if we could borrow a set. Without hesitation, and literally as he was closing for the day, the gentleman offered to come with us and brought his jump starter. He jumped in his car, drove with us to the parking lot, and had the vehicle running within 30 seconds. Outstanding attitude, outstanding service. He truly lives up to the name ?Nice Guy.? I'll be using his shop from now on. Thank you.

J B

Took my car there to get a front end alignment and two new front tires because the last shop I just went to did a bad alignment (if they did one at all) and my tires that were brand new were already showing metal thread. The staff was really nice, and the owner is really committed to helping his local community stay safe on the road. They are a dog friendly shop too for those who don't like to leave their dogs at home! I was in and out of the shop in under 2 hours and my car drives so much better. Will not be taking my car anywhere else going forward. Thanks Jason!

Bea

These guys are great.

Steve Nelson

Efficient and helpful! Will be back for future service.

Esther Babson

Came here for my state inspection - they were able to work me in. They're conveniently located close enough to me that dropping my truck off was doable so I could walk to and from home when it was done. They were honest and upfront with what was needing to be done, and didn't overcharge me. The guy at the front desk was very friendly and helpful. I will be a returning customer!

Karrie O

Great service and great people! The problem with my vehicle was quickly diagnosed and handled! The price couldn't be beat!!

Penny Rhodes

Absolutely amazing and right on time! Serpentine belt snapped 85 miles away and was towed there and taken care of in a very professional and timely manner! The owner, Jason, is a true gem who shows great compassion and concern for people, and their vehicles! Excellent experience all around!

Candy Rhodes

There is no false advertising here. These Guys are Nice and they are the Best!! Super clear with what repairs are needed and why, and available to answer all sorts of questions about cars and maintenance. They are really smart, kind, and patient. Have been taking cars to Nice Guys for years and I know their service has extended the functioning and lives of these cars! Cannot recommend more highly (and cannot understand how any sane person could have had a bad experience at a Nice Guys shop)

kate mattingly

These guys are amazing! I am from out of town and brought my car in without an appointment because it was smoking on the highway. They helped me right away, refilled the oil and did a thorough safety assessment on the spot. The person who helped me was extremely helpful, friendly, and knowledgable. So grateful for genuinely caring people in this business!

Emily Wilcox

I don't take my car anywhere but here. Best customer service. Love this place

Jesse Gould

Sun roof was letting water in. I kind of knew it was clogged drain channels but I'm not familiar with popping the panels off to clean it out so I took it to people who knew how to do that. There was a pool of water in the front passenger side. Was going to be a mold problem. They fixed / and cleaned the channels. dried the passenger side and cleaned it up. No more humidity issues in my car. Job well done - Thank you!

Heath Vincent

Excellent service and honest. They quickly diagnosed and replaced the leaky exhaust manifold on our Subaru (and only the section that needed replacing), at a much better price than that quoted by the dealerships. Damien & staff were a pleasure to work with. Highly recommend.

Marti B

Jason is the Best ????? He has taken care of my daughter's car as if his own daughter drives it. I will always have him maintain & take care of all our car maintenance needs ? I am delighted to deal with a reliable mechanic ?????

Ging Rich

My wife took our Honda Accord in and was early and they had not opened up yet. The owner , Jason realized my wife was sitting in the car and brought her in early to get started working on our vehicle. He solved the problem that we were having with our vehicle while my wife waited. This a great and honest place of business and I will be taking my vehicles there for service in the future.

james mason

There very helpful here.

Leslie Ingram

The name says it all. These really are nice guys! The customer service has always been very friendly and honest with me. All services have been done in a timely manner and cost effective manner. I wish I could give them 6 stars.

Caleb Lane

The most honest and best place to get your car fixed.

James Okonkwo

When you think of your ?car guy,? this company embodies exactly what you want. Honest, straight up, and they do great work. Jason and his team have been taking care of mine and my family's cars for years. We don't trust anyone else.

Sam Robinson

I had a great experience with Nice Guy Auto!! They did my state inspection and were super nice and reasonable.

Annie Culver Bird

Great experience. I have a cruddy but reliable old car that needed a lot of repairs done. To be honest I feel like a lot of shops would have not even worked on a car that old. I understand the conventional wisdom is that if your car is old and cruddy and needs a lot of fixes, just get a new car. But after the used car market got crazy during COVID, I decided that it would be better to just fix the car i had with problems I knew about instead of buy another one at bottom dollar (still more than I can afford) with problems that i /wouldn't/ know about yet. Well of course when they opened it up they found more problems to fix, but they knew I was pushing my budget limit so they threw in those few odds and ends fixes for free. I did not expect something like this and without it I would not have my car and I am very grateful. I'm not saying come here and expect free things. I'm saying that if you come here you can expect some actual decency. If you have had a hard time finding decency and honesty with a mechanic like I have, I would say give these guys a shot. Thanks again Damien, I'll be back for an oil change

Brett Sutcliffe

Had my car inspected here and have had other work done before. Honest, hard working and nice ?. Would definitely recommend ??

Ed Hughes

I've taken my car to Nice Guy Auto several times and they've always been friendly, honest, and communicative. They squeezed me in last minute before a holiday weekend and managed to fix my headlight, even though it turned out to be more complicated than a burned out bulb. I would recommend them to anyone looking for a mechanic in the Norfolk area.

Denise Herr

The guys at Nice Guy took great care of me and my 2007 Mazda. Paul at the West Ghent location was super helpful and kind. He called me to provide me with updates every step of the way-- and presented me with different options to get me back on the road before Christmas.within my budget. Jason, the owner, was extremely accommodating and honest-- giving me an idea of how much I could expect to pay, even before my diagnostic, based on his experience. I plan to come back to Nice Guy after the Holidays to have my brakes done-- this is my new auto shop FOR SURE. I won't go anywhere else. Thanks guys!!! MERRY CHRISTMAS & HAPPY HOLIDAYS ?

Krissy Mohit

Jason and his crew have always provided high quality service at reasonable prices. I highly recommend them.

Brad Robinson

Very nice guy and reliable work. Would definitely take my vehicle back here again!

Matt Noa

Only shop I trust! Been going to them for years. Would and do recommend.

Angela Martin

I got an oil change and the service was excellent. I have no bad things to say!

Reign britt

great company did a lot of business with them good people and even better service. very professional and they walk you through everything that will be done to the car to make you feel reassured of the care taken with your prized possession. 10/10 I tell all my friends to go here whenever they need any type of car work done.

Nicole Lemons

Nice Guy has worked on a couple of my vehicles and they're the best.

Ashton Martino

Jason, Ricky and crew are great! They will have you back on the road and rolling in no time! Awesome guys!

Shirley Drake

You all are awesome!! We appreciate the hard work and dedication you put in to fixing our van!! Five stars all the way!! Thank you again!! From the customer service experience to the repair work these guys were amazing!!! We will be customers for life!!! You treated our family like family, we will never forget your kindness!!! Amazing!!!

David Daggett

Jason and the guys went above and beyond not only to ensure the safety of my vehicle but also the quality of work that they put in. From start to finish the team was nothing short of professional. Today, my ride put their knowledge and experience to the test. As a single mom with a heavy schedule, my vehicle is my family's lifeline. Finding a reliable garage with competitive rates and availability was dire. Jason and his team honestly and efficiently assessed my ride and categorically informed me of issues that needed immediate attention, as well as what I could expect in the future. I feel comfortable knowing that Nice Guy Auto & Transmission is a business that stands for integrity , dependability, honesty and compassion. The drive home was the smoothest drive I've ever had since I've owned the vehicle. Bearings, tie rod and sway bar ((talk about riding it till the wheels fall off, that's almost what I did)) Thanks to a wonderful team of "nice guys" I can safely get back to providing for my family. Thank you again Jason, Ivan, Ryan, Damien and Bennett for all of your hard work and getting us back into a vehicle we can trust. You guys ROCK!!!

Crystal Shatzoff

I had an excellent experience at Nice Guy Auto & Transmission. The team was friendly, knowledgeable, and transparent about the work that needed to be done. They diagnosed the issue quickly & explained everything clearly. It's great to find an automotive shop I can truly trust ? I'll definitely be coming back for all my future maintenance and repairs. Highly recommend!

Jessica Lang

These guys are the best! Honest, kind, fast, and somehow also amazing at keeping plants alive. I've been bringing my car here for years, and they've never steered me wrong. The prices are fair, the turnaround is quick, and they'll actually tell you what's coming up so you can budget instead of panic. Both shops are great. The one on Little Creek is my go to, and the Orapax location has this wild front desk made from the front of a car. There are plants in their waiting areas and they are thriving! One time my friend's car needed work while she was visiting from out of town, and they had her back on the road in no time. They live up to the name? Nice people, great mechanics, and surprisingly nurturing plant parents. Ten out of ten, would trust with my transmission and my monstera.

Erica Howell

Excellent service! Fixed my water pump on my SUV and did a great job! Would gladly go back for any other repairs!

Terence Vass

On god I will never go to another mechanic for as long as I live in Virginia. Within 5 minutes of my phone call and 5 minutes upon arrival they had me taken care of. I felt like family coming in here after being scraped over the coals by places like PepBoys, Firestone, and even the dealership. I was losing hope and minutes from a break down. Truly a blessing!!!!

Amanda Robin

Had to have the ac lines completely replaced to the rear system in our Tahoe. The folks here were willing to take the parts I ordered from RockAuto and install them and guarantee the labor side of their work. They're very communicative and open about what needed done and it felt like a very honest and value-oriented conversation. Highly recommended to anyone looking for Good automotive repair work at a good and reasonable price

Joe T

Great team of people. Damien helped me out. He was great. Strongly recommend

Ravi Chhatani

Had a good experience. Got my control arms and starter done and I like that they accept customer supplied parts. Labor prices are fair and they usually get the job done the same day. I highly recommend

Greco DiCaprio

I took my car in for road noise issues and had done some research beforehand and had mentally prepared for certain costs and timeline. To my pleasant surprise Nice Guy was very competitive in pricing, and got my car back to me MUCH sooner than any other shop offered, and good as new. Would definitely recommend!!

Justin K.

Absolutely the best! Friendly, same day service and for a fair and reasonable price.

Kristen Boyd

Over reacted because I thought my transmission was still leaking my fault I was wrong and apologized to Jason I recommend them for doing good job and would use them again

Mick Midgette

We just had our mini cooper fixed at Nice Guy Auto and it was a quick turn around, car runs and drives just as good as it did before, I recommend this shop if you need any services or repairs.

Shawnta

Great little spot, they fixed my car up within the day and made sure they kept their promise to have it done + done correctly. They found another problem with my car and made sure to prove it by showing me the evidence, and fixed me up at a very good rate. They took lots of time to speak on problems I noticed and gave good general car care advice. I'll definitely be back!

Amanda Smith

I've been here a few times since June of last year to have my AC and brakes fixed and these guys have been nothing short of amazing!!!! They're fair with pricing and they are quick and efficient. Highly recommend especially if you're a woman looking for a good mechanic you feel comfortable with and can trust!

Maddison Alford